Dada Group, China's leading local on-demand delivery and retail platform, announced on Wednesday that Dada Now, its on-demand delivery platform, has celebrated three years of partnership with Sam’s Club, a division of Walmart, offering superior products, serving millions of members in China, with local on-demand delivery service.
Dada Now began its partnership with Sam's Club in December 2017, and has since offered members efficient delivery services and a high quality, convenient shopping experience. As of December 2020, Dada Now has served nearly 100 Sam's Club depots in 22 cities and has undertaken the delivery service for omni-channel orders from Sam's Club Application, WeChat Mini Program, and JDDJ, the local on-demand retail platform of Dada Group. The average daily delivery orders of a single Sam's Club's depot have increased more than ten times since the beginning of the partnership.
In July 2020, Dada Now officially launched its Dedicated Delivery service (Quanxinda) for chain retailers, including Sam's Club. This service has improved the stability of omni-channel order fulfillment and offers tailored solutions to retailers. Additionally, as Dada Now and Sam's Club deepen their partnership as order volumes increase, Dada Now has launched the "stationed + crowdsourcing" mixed delivery model to guarantee order fulfillment and improve delivery capacity stability. Dada Now will match stationed riders for Sam's Club depots to provide exclusive delivery services. As of December 2020, Dada Now has provided more than 75% of Sam's Club depots with mixed service.
Ting Wang, Director of the Sam's Club E-commerce Department, said, "Through its partnership with Dada Now, Sam's Club offers quick delivery services for over 1,000 premium products to ensure consistent item quality no matter if members made a purchase online or offline."
In order to guarantee the safekeeping of delivery orders, Dada Now riders attach a 60L insulated delivery box to their electric motorcycles for Sam's Club orders, which are usually larger. Dada Now also conducts training and assessment programs for riders serving Sam's Club, and riders are required to pass several rounds of training.