BUSINESS Didi starts charging passengers for the return of lost items


Didi starts charging passengers for the return of lost items

China Plus

03:48, July 06, 2019

China's ride-hailing giant Didi Chuxing on Thursday launched new rules that require passengers to pay drivers for returning their lost items.

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A passenger hails a car using the Didi app on smartphone. (File Photo: IC)

According to the new rules, passengers should pay for express delivery or travel costs if they ask Didi drivers to return their lost items. Didi drivers are not allowed to charge passengers for costs unrelated to express delivery and travel.

If the driver and passenger fail to reach an agreement about the cost of returning the lost property, the driver should send the item to the public security authorities. If the item is damaged or lost by the driver, the driver should compensate the passenger.

Didi sought public feedback on the new rules when they were first proposed last month. The company said it received 1,100 comments, and that 51.3 percent of respondents said they lost an item in a Didi vehicle. Some of the replies suggested that drivers should be given a reward by passengers that is relative to the value of their lost item, while others considered a reward unnecessary.

Didi's rival Uber ruled in 2017 that passengers should pay drivers a 15 U.S. dollar fee when their lost items are returned as compensation for the time of drivers.

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