Staff members at the railway station offer advice to passengers. (Photo: People’s Daily)
Several sections of the Baoji-Chengdu Railway have experienced excessive rainfall due to a storm in Southwest China's Sichuan Province. The water levels at six railway bridges exceed warning levels. To ensure the safety of passengers' lives and property, the Baoji-Chengdu Railway is halting operations, and related trains are required to suspend service, turn around, or take a detour, according to Chengdu Station of the China Railway Chengdu Group Corporation. It is unclear when operations will resume.
Affected by the storm, some parts of the Suining-Chengdu Railway are also being blocked and inspected to ensure safety, and related trains will be delayed to varying degrees.
Delayed trains at the Chengdu East Railway Station are as follows: D2224, D1812, D954, D354, D2208, D2256, D2264, D2238, D2374, k1258, D1820, D2260, C5746, C5748, C5750, D368.
In response to this storm, Chengdu Station has started its contingency plans quickly to ensure the safety of transportation. Chengdu Railway Station and Chengdu East Railway Station have opened special windows for passengers affected by the storm to get their tickets refunded within the shortest possible time. The information on train operations is being broadcast on the LED screens in the stations. Additional staff have been assigned to serve passengers in the waiting rooms and at the service desks.
According to Chengdu Station, passengers affected by the suspension and adjustment of train service due to the storm can get their tickets refunded within 30 days after the departure date shown on the ticket at any railway station in China. Users of 12306.cn can get their tickets refunded through the official website and the mobile app of 12306 without going to the station. Passengers who have printed tickets or who have bought tickets in cash can demand a refund through the official website and the mobile app of 12306 and get their tickets refunded within 180 days after the departure date shown on the ticket at the station. Passengers who have passed the entry gate but do not take the train on that day can get their tickets refunded within 30 days without queuing up at the station on the same day.
(Compiled by Huang Yuzhang)