How China is making urban governance more responsive and efficient

From handling around 200 million public requests to offering Chinese insights for global urban governance, how does Beijing address millions of residents' complaints efficiently?

At the 2026 Beijing Forum on Swift Response to Public Complaints, global experts explored how the 12345 hotline is helping reshape modern urban governance.

CGTN's Pablo Chen spoke with several international experts to hear why China's approach works and how its experience could contribute to urban governance worldwide.