HEADLINE ‘No-hassle’ return policy to apply in China’s physical stores


‘No-hassle’ return policy to apply in China’s physical stores

People's Daily app

21:42, March 15, 2018


A female comsumer is seen in a Walmart store in Tianjin. (File photo: VCG)

The China Consumers Association (CCA) launched a nationwide campaign to encourage enterprises’ commitment to a ‘no-hassle’ return policy on Thursday, also known as the International Day for Protecting Consumers' Rights.

According to China’s Consumer Protection Act, a “no-hassle” return within seven days applies to all online shopping activities rather than brick-and-mortar shopping. 

To better protect citizens' right to know, to select and to trade, CCA enacted a similar regulation for physical stores to protect consumers’ rights and bring into full play the exemplary role of major enterprises.

Companies like Suning.com, Walmart and Jingdong Mall have already voluntarily joined the commitment move. The same applies to physical store’s commodities applicable to the policy.

Walmart went further by offering consumers “no-hassle” return within 90 days for ordinary goods, and 14 days for perishable foods.

A spokesperson for CCA said business owners could push forward the policy gradually by adopting various forms of return policies in light of industries and commodities.

CCA added that all the parties committed shall list  the online to offline item condition policy for returns and commodities applicable to the policy. 

(Compiled by Liu Wenbo)

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