TECH Apple announces Self Service Repair

TECH

Apple announces Self Service Repair

Xinhua

07:44, November 18, 2021

SAN FRANCISCO, Nov. 17 (Xinhua) -- Apple on Wednesday announced Self Service Repair, which will allow customers who are comfortable with completing their own repairs access to Apple genuine parts and tools.

A person uses an iPhone on Oct. 8, 2019 in New York. (File photo: Xinhua)

Available first for the iPhone 12 and iPhone 13 lineups, and soon to be followed by Mac computers featuring M1 chips, Self Service Repair will be available early next year in the United States and expand to additional countries throughout 2022, the announcement said.

The new store will offer more than 200 individual parts and tools, enabling customers to complete the most common repairs on iPhone 12 and iPhone 13.

Customers can join more than 5,000 Apple Authorized Service Providers (AASPs) and 2,800 Independent Repair Providers who have access to these parts, tools, and manuals, the company said.

The initial phase of the program will focus on the most commonly serviced modules, such as the iPhone display, battery, and camera. The ability for additional repairs will be available later next year, according to the announcement.

"Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed," said Jeff Williams, Apple's chief operating officer. "In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, and now we're providing an option for those who wish to complete their own repairs."


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