OpenAI confirmed on Monday that some users experienced empty responses when using the company's ChatGPT web service.

The incident, first reported at 14:10 UTC, was classified as a "minor" impact event. The company's status page indicated the issue was under investigation and moved to "monitoring" status within approximately two hours.

"We're aware that some users may experience empty responses from ChatGPT in web," the company stated on its status page.

Many users resorted to service health detection services and social media to complain, saying they got responses from ChatGPT webpage but no content was displayed.

As of the latest update, the issue remained under monitoring. OpenAI did not specify a root cause.

The incident did not affect the API or mobile applications.

This marks another in a series of service disruptions for OpenAI this year, following a major outage in February that impacted millions of users worldwide.